Active | Business Fitness - Azure Outage Impacting Active Login – Incident details

All systems operational

Azure Outage Impacting Active Login

Resolved
Degraded performance
Started 9 months agoLasted about 5 hours

Affected

Australia & New Zealand

Major outage from 8:32 PM to 10:39 PM, Degraded performance from 10:39 PM to 1:44 AM

Active Platform

Major outage from 8:32 PM to 10:39 PM, Degraded performance from 10:39 PM to 1:44 AM

API

Major outage from 8:32 PM to 10:39 PM, Degraded performance from 10:39 PM to 1:44 AM

Website

Major outage from 8:32 PM to 10:39 PM, Degraded performance from 10:39 PM to 1:44 AM

Active Workpapers

Major outage from 8:32 PM to 10:39 PM, Degraded performance from 10:39 PM to 1:44 AM

API

Major outage from 8:32 PM to 10:39 PM, Degraded performance from 10:39 PM to 1:44 AM

Updates
  • Resolved
    UTC
    Resolved

    Microsoft has confirmed that the Azure outage that disrupted Active login services has been fully resolved.

    📢 Next Steps:

    • All systems are now operational.

    • If you continue to experience issues, please restart your session or contact support.

    We sincerely apologise for the inconvenience this may have caused. We understand how important access to Active is and appreciate your patience while the issue was addressed. Thank you for your understanding during this time.

  • Monitoring
    UTC
    Monitoring

    Microsoft has confirmed that recovery is underway, with Azure rolling back to its last known good configuration. Most users can now access Active, but some may encounter intermittent slowness and service degradation while Microsoft completes the recovery process.

    🛠 What We're Doing:

    • Our team is monitoring the situation closely and will provide updates as Microsoft progresses with recovery.

    📢 Next Update: We will share another update within the next 2 hours or sooner if new information becomes available.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a Microsoft Azure outage that is affecting user access to Active. The outage is part of a broader disruption across Microsoft services, including Azure and Microsoft 365.
    Microsoft has acknowledged the issue and is actively working on mitigation. Recovery is underway, with Azure rolling back to its last known good configuration.

    🛠 What We're Doing:

    • Our team is monitoring the situation closely and will provide updates as Microsoft progresses with recovery.

    • We recommend users avoid repeated login attempts and check back periodically.

    • Failover strategies are being evaluated to minimise disruption.

    📢 Next Update: We will share another update within the next 2 hours or sooner if new information becomes available.

    We are conscious of the impact when issues like this occur, and we thank you for your patience while we work with Microsoft to resolve this issue as a priority.