This has been resolved.
Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 31 March 2025, we have rescheduled to:
Tuesday, 1 April 2025 between 5:00am and 6:00am (AEST) / 6:00am and 7:00am (AEDT)
Users may experience intermittent service outages and performance degradation during the specified window for the following products:
Active Platform
Active Workpapers
Active Ledger & Reporting
We will be conducting system maintenance on Monday, 17 March 2025, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products: Active Workpapers Active Ledger & Reporting Active Platform
We will be conducting system maintenance and feature release on Thursday, March 6, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products: Active Ledger & Reporting Active Platform
We want to make you aware of an issue affecting Grouping Accounts in Active Workpapers following the latest update. Some users have reported that the right-click menu is missing, preventing them from grouping accounts as usual.
Our team is actively investigating this and working on a fix as a top priority. We will provide an update as soon as a resolution is available.
Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 24 February 2025, we have rescheduled it to:
Thursday, 27 February 2025 between 7:30pm and 8:30pm (AEST)
This incident has been resolved.
We're experiencing intermittent service interruptions with Active due to a problem with a third-party provider. We're working closely with them to fix this as quickly as possible and will provide regular updates until the issue is resolved.
In the meantime, please wait 30 seconds and refresh your browser as a temporary workaround. This should allow you to continue working.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
We will be conducting system maintenance on Monday, 10 February, between 7:30 pm and 9:00 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products: Active Workpapers Active Platform
We are currently experiencing performance degradation, and our engineering team has identified the root cause. They are actively working on a resolution. We will continue to provide updates every 30 minutes until the issue is fully resolved.
Thank you for your patience and understanding throughout this process. If you experience any further issues, please don't hesitate to reach out.
Feb 2025 to Apr 2025
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